H and R Blockheads

This year I had a little bit of medical expenses because of Project: Cuspid Correction. When it came to be tax time, I brought all of my info to H and R block as I was unsure how to file all of said medical bills (we are talking close to $5000 in medical bills) and I should have realized day one that H and R block was not a good idea when the manager asked me where my SIN was on the sheet I filled out (his sheet!!!) and I had to point to the space that stated SIN. So 4 days go by and no one calls me to pick up my taxes. Feeling a little concerned I call them and I am informed that they are next on the list...probably because I called :)
That afternoon they are done and because I was getting back a substantial amount, I chose to e-file instead of instant cash back. I didn't need the cash right away anyway.
5 weeks have gone by and I have still received no correspondence from the government regarding my taxes. Again feeling a little concerned, I call H and R block to see the status on my e-file only to have announced "oops, looks like we forgot to process!" WTF?!?!?! So after thinking about it for half an hour, I call back to ask to be refunded what i paid to have them complete my taxes being as they screwed up. The manager at the Chinook Sears branch wouldn't listen to me and refused to give me his manager's number. He even told me good luck in finding it! Apparently he has never heard of this amazing thing called GOOGLE!!! Then he hangs up on me! Well, at this point I am livid, and I Google the district offices number. I explain the situation to the girl who answered the phone and she agreed that I should be refunded my payment. I also put in a formal complaint about the manager at the Sears Chinook location.
I put the issue to rest...I am getting refunded and my taxes have been e-filed. I have decided to part ways with H and R block...except that 20 minutes later, the manager from the Sears Chinook location calls me to say that he called his manager on my behalf about the refund. I tell him not to worry about it, I called the district office and she took care of it. The manager is furious! He starts going off on a tangent and I explain that he shouldn't have hung up on me. He tells me that he is talking to a layman and that he has two PhDs!!! And asks me if I even know what a PhD is!!!! I ask if he is insinuating that I am stupid and he gets even more upset asking if I have even ever been in school! I am in school, but I am not going to fight with him about that so I told him he won, he was smarter than me and I would give him a high five. Sarcasm didn't go over well and he hung up on me again. Well now I am even more upset that this manager called me back to suggest I wasn't up to his brain level. So I call the district office again and ask for her manager's number.
I end up speaking to the H and R block city manager or whatever and he tells me he is shocked! He can't believe that this manager at Sears Chinook would act that way and hang up on me twice! He approves my refund right away and calls to make sure my tax refund has definitely been e-filed. And then he offers me a coupon for a free tax return next year. I told him thank you, but I didn't think I would ever go back to H and R block again.
I have no confidence in this company what-so-ever...Next year I am going back to doing my taxes myself.